Last updated: June 2026
This Subscription and Refund Policy (this "Policy") governs billing, free trials, cancellations, and refunds for VendPass ("VendPass", "we", or "us"). It applies to all paid subscriptions to the VendPass mobile application (the "App") and is incorporated into and forms part of the VendPass Terms of Service ("Terms"). Capitalized terms used but not defined herein have the meanings given to them in the Terms.
By starting a free trial, activating a subscription, or otherwise using the App's paid features, you confirm that you have read and agree to this Policy.
The App is offered under the following subscription tiers. Current pricing is displayed within the App and at www.vendpass.app and is subject to change in accordance with Section 7 below.
Feature limits applicable to each tier at the time of your purchase or free trial activation are set out in the App at that time.
New eligible users may be offered a 30-day free trial of VendPass Pro. The following terms apply to all free trials:
3.1 App Store Billing. All purchases, subscriptions, and renewals are processed exclusively by Apple or Google (as applicable to the platform you use). VendPass does not collect, process, or store your credit card number or other payment information. Your payment information is handled entirely by Apple or Google in accordance with their respective privacy policies and terms.
3.2 Auto-Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price unless cancelled before the renewal date. You authorize Apple or Google (as applicable) to charge your payment method on each renewal date.
3.3 Price Changes. We may change subscription pricing in accordance with Section 7. If we increase the price of your current plan, we will provide at least thirty (30) days' advance notice. Your continued subscription after the effective date of any price change constitutes your acceptance of the new price.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period and you will retain access to VendPass Pro features until that date. Cancellation stops future automatic renewals; it does not entitle you to a refund of any amount already charged for the current billing period.
To cancel:
You may also manage your subscription through the App under Settings → Subscription.
5.1 App Store Refund Policy. Because all purchases are processed by Apple or Google, all refund requests must be submitted directly to Apple or Google under their respective refund policies. VendPass is not a party to the transaction between you and Apple or Google and has no ability to issue, approve, or deny refunds for in-app purchases.
Refund eligibility and approval are determined solely by Apple or Google. VendPass cannot guarantee that any refund request will be approved.
5.2 VendPass Discretionary Assistance. Notwithstanding Section 5.1, if you believe you have been charged in error or have experienced a significant, sustained service failure directly attributable to VendPass (exceeding 24 consecutive hours), you may contact us at support@vendpass.app. We will review your request and, where appropriate, assist you in submitting a refund request to Apple or Google, or issue an account credit at our sole discretion. We are unable to process monetary refunds directly.
5.3 No Refund for Partial Periods. Except as set out in Section 5.2, no refunds or credits are provided for partial billing periods, unused features, or dissatisfaction with the Services.
If you initiate a chargeback or payment dispute with your bank or card issuer rather than following the process in Section 5, your access to VendPass Pro may be suspended or terminated immediately pending resolution of the dispute. We encourage you to contact us at support@vendpass.app before initiating any dispute — we are committed to resolving billing concerns fairly and promptly.
We may update this Policy from time to time. If we make any material changes, we will notify you in the App and by email at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of any updated Policy constitutes your acceptance of the revised Policy. The current version of this Policy is always available at www.vendpass.app/refund.html.
This Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law principles. Any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario.
For questions about your subscription, billing, or this Policy, contact us at:
VendPass
support@vendpass.app